Velmara Swim Returns and Refunds Policy

Return & Refund Policy

VELMARA Swim & Resort

At VELMARA Swim & Resort, we are committed to offering carefully selected swimwear that reflects elegance, quality, and sophistication.

Due to the intimate nature of swimwear and for hygiene and safety reasons, all sales are final. We do not accept returns, exchanges, or refunds, except for defective, damaged, or incorrect items, or where required by applicable consumer protection laws.

1. Final Sale Policy

We do not offer voluntary returns, exchanges, or refunds for:

Incorrect size selection.
Change of mind.
Personal preferences regarding fit, style, or color.
Accidental purchases.
Items that do not meet personal expectations.

We strongly encourage customers to review our size guides, product descriptions, and images carefully before placing an order.

2. Defective or Damaged Items

If you receive an item with a manufacturing defect, damage upon delivery, or an incorrect item, please contact our customer support team as soon as possible, preferably within 7 calendar days of receiving your order.

Please provide:

Your order number.
A description of the issue.
Clear photographs showing the defect, damage, or incorrect item.

Our team will review your request and provide an appropriate resolution, including a replacement or refund where applicable.

The suggested 7-day reporting period does not limit any statutory warranty rights.

3. Return Eligibility

For hygiene purposes, we request that items submitted for inspection be returned, where reasonably possible:

Unworn and unwashed.
With original tags and hygiene liners intact.
Without alterations or damage caused by misuse.

These conditions do not restrict your rights regarding defective or nonconforming products under applicable law.

4. Consumer Rights in Chile

For customers in Chile, purchases are subject to applicable Chilean consumer protection laws.

Eligible online purchases may be returned under the statutory 10-day right of withdrawal, unless a legally recognized exception applies.

For sealed swimwear and personal hygiene items, the right of withdrawal may be excluded when the hygiene or safety seal has been opened or removed, provided the legal requirements for that exclusion are met.

Customers in Chile also retain their statutory six-month legal warranty rights for defective products, including the right to choose a refund, replacement, or repair, as provided by law.

5. Consumer Rights in the United States

For customers in the United States, swimwear purchases are considered final sale, except in cases involving defective, damaged, or incorrect products, or where otherwise required by applicable federal or state law.

6. Return Shipping Costs

For approved returns involving defective, damaged, or incorrect items, VELMARA will cover reasonable return shipping costs when required by applicable law or authorized by our customer service team.

Please contact us before shipping any item back.

7. Refund Processing

Email contacto@velmaraswim.online with your order number and the item you want to return.
Wait for return instructions and approval before sending anything back.
Use the return address and shipping instructions provided by our support team.
Keep your shipping receipt and tracking information.

Do not send a return to the sender address on the package unless our support team instructs you to do so.

Once a refund has been approved, it will be issued to the original payment method.

Processing times may vary depending on your bank or payment provider.